Refund policy

Refund Policy

We want you to be happy with your Yarrow Derm purchase.

Eligibility: Returns/exchanges accepted within 7 days of delivery for unopened, unused products in original packaging. Due to hygiene reasons, opened skincare/haircare items cannot be returned unless defective or damaged on arrival.

Damaged or Wrong Items: Contact us within 48 hours of delivery with photos/video of the issue at info@yarrowderm.com or WhatsApp +92 332 0444453, and we'll arrange a replacement or refund.

Refund Process: Approved refunds are processed to your original payment method (or as store credit) within 7–10 business days. COD refunds are issued via bank transfer.

Non-Refundable: Opened/used products, sale items, and gift cards are not eligible for return unless defective.

How to Initiate: Message us on WhatsApp or email with your order number to start a return/refund request.